Order and Delivery Status
PRE-CHRISTMAS DELIVERY CUT-OFF DATES 2025
We strongly recommend placing your orders early to ensure they arrive in time for December 25. We’ll ship your order as quickly as possible, but delivery by Christmas cannot be guaranteed. Carriers may experience delays during the holiday season that
Will I be affected by changes to US tariffs?
No need to worry about paying any extra customs fees or tariffs – at this stage, Rolla's Jeans will cover this for you. Following a temporary pause in shipping to the US, we are happy to advise that we have recommenced dispatch of online orders to ou
How do I place a Click & Collect order?
To place a Click and Collect order, simply choose Click and Collect as your delivery option at checkout. You will then need to select your pickup store from the list shown, and follow the prompts to finalise and pay for your order. Please note, the p
What delivery options do you offer?
Australia. Enjoy FREE Standard Shipping for Australian orders of $99 or more. Australian Standard Delivery: $12.50 | 3-7 Business Days. Australian Express Delivery: $15 | 1-4 Business Days. VIC only Click and Collect: FREE | Within 24 hours. VIC only
Do I have to pay international customs/duties?
Customers outside of Australia may incur additional import fees as set by local customs laws. As this varies so much around the world, unfortunately we can’t provide an estimate of these costs prior to delivery. This fee is separate to any shipping f
How do I track my order?
We will send you a tracking number link via email once your order has shipped. Please allow at least 24 hours for any parcel scans to be updated online. If you have your tracking number. Simply click through the hyperlink in your shipping email. Othe
I didn't receive a confirmation/shipment email...
Double check your email account’s spam or promotions folders, just in case these have been diverted by mistake. If you still can't find it, or there may have been a typo with your email, please get in touch so we can look into it for you!
What is Click & Collect?
Click & Collect is a service that we offer where you can buy online but collect in store for FREE. It’s perfect for when you need your order urgently and just can’t wait for shipping. If you’re not able to visit a store, you may be able to select sam
How will I know when my Click & Collect order is ready to collect?
Once the store team has received your order they will pack & get it ready for collection within 24 hours. You will receive a SMS when your order is ready to collect. Please bring your photo ID or order confirmation when collecting. Your order will be
Which stores offer Click & Collect?
We offer Click & Collect at all our store locations in Victoria. You can view a list of locations here. Please note, the pickup stores will only be available to select based on what styles and sizes are currently in stock in the store.
Uber Direct - Same Day Delivery
Uber Direct - Same Day Delivery. You can now select a Same Day Delivery Service via Uber Direct if you are located within a 15km radius of participating metro stores in Victoria. Shipping. Cost. Cut Off. Radius. Uber Direct - Same Day. $20. 2pm AEST
What happens if I can’t collect my order?
Don’t worry if you can’t collect your order on the same day you purchased. Our store team will gladly hold your Click & Collect order for 14 days. If your order is not collected in this time, the order will be automatically refunded to your original
Why is my nearest store not shown as a pickup location?
All our Victorian stores offer Click & Collect however, sometimes your preferred style, colour, and/or size may not be readily available at your local store. In these cases, an online order with a direct delivery method can still be placed.
Why was my order canceled/refunded?
While we do our best to ensure accurate stock levels, occasional discrepancies between online and physical inventory may occur, especially during periods of high order volumes. If we are unable to fulfil your item/s for any reason, you will be notifi
Can I cancel or change my order?
We totally understand that mistakes happen and we've got you 😊. If you notice an issue with your order, you can now make the following changes within 30 minutes of purchase:. To action this, simply open your order confirmation email and click "Edit
What do I do if an item is missing from my order?
If you've ordered multiple items, these may be sourced from different locations and shipped separately. In these cases, you will receive unique tracking links for each shipment so keep an eye on your inbox for these. You will only be charged one ship
Why haven’t I received my order?
Our team work hard to ship your order within 48 business hours from when the order is placed. Please note, that our team do not ship orders over the weekend or on Australian public holidays. Dispatch of your order may also be delayed during busy sale
Can I have my order delivered to my work address?
Yes, we can deliver to your place of employment or your permanent residential address. If you want your delivery to reach you at work, you need to be confident that someone will be there to sign for the goods, as the courier will deliver to the place