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Rolla's Jeans Help Center

AustraliaEnjoy FREE Standard Shipping for Australian orders of $99 or more.Australian Standard Delivery: $12.50 | 3-7 Business DaysAustralian Express Delivery: $15 | 1-4 Business DaysVIC only Click and Collect: FREE | Within 24 hoursVIC only Same-Day Uber: $20&#xA0; New Zealand Standard Delivery: FREE Over $150 | 3-10 Business DaysNew Zealand Standard Delivery: $15 | 3-10 Business Days USA &amp; Rest of WorldFree Standard Shipping On All US Orders Over $120US Standard Delivery: $20 USD | 3-10 Business Days Rest of World Standard Delivery: $15-30 | 12-25+ Business Days Peak period fulfilment delaysPlease note, due to high order volumes during peak sale periods, your order may take a little longer to ship out. Our dedicated fulfilment teams are working as hard as possible to get your orders on their way to you but we would recommend adding 1-2 business days to the below shipping timeframes. We really appreciate your patience and support.

Australia. Enjoy FREE Standard Shipping for Australian orders of $99 or more. Australian Standard Delivery: $12.50 | 3-7 Business Days. Australian Express Delivery: $15 | 1-4 Business Days. VIC only Click and Collect: FREE | Within 24 hours. VIC only

What delivery options do you offer?

Order and Delivery Status

PRE-CHRISTMAS DELIVERY CUT-OFF DATES 2025

Will I be affected by changes to US tariffs?

How do I place a Click & Collect order?

Do I have to pay international customs/duties?

How do I track my order?

I didn't receive a confirmation/shipment email...

What is Click & Collect?

How will I know when my Click & Collect order is ready to collect?

Which stores offer Click & Collect?

Uber Direct - Same Day Delivery

What happens if I can’t collect my order?

Why is my nearest store not shown as a pickup location?

Why was my order canceled/refunded?

Can I cancel or change my order?

What do I do if an item is missing from my order?

Why haven’t I received my order?

Can I have my order delivered to my work address?

What is your returns policy?

How do I return or exchange my online order?

Free Exchanges

How much do I have to pay to return to you?

Why can’t I generate a return label online?

Can I return sale or promotional items?

Can I return an item purchased online to a store?

How do I return or exchange my in-store purchase?

What do I do if I’ve received an incorrect, damaged or faulty item?

Where can I find my order number?

How do I return items paid for using Afterpay?

How long will it take for my return to be processed?

I purchased an item at full price and now it has gone on sale; can I still get a refund or exchange?

How do I package and send my return?

How do I know if you've received my return?

What if I received my item as a gift?

Can I return my order purchased from another retailer?

Returns and Exchanges

How do I enter a promotional code?

How do I apply a store credit?

How long is my store credit valid for?

How do I purchase a gift card?

What is Afterpay & how do I use it?

I was issued a gift card for selling item/s through the Re/Worn program

Payments and Promotions

What does pre-order mean?

What is Purple Dot?

How do I know if an item is on pre-order?

When will my pre-order item be shipped?

What happens if there is a delay with my pre-order?

What are my payment options with pre-orders via Purple Dot?

I have an online store credit or discount code. Can I use this for a pre-order?

Can I cancel my pre-order?

Can I make any changes to my pre-order?

I have cancelled my pre-order. When will I receive my refund?

I have purchased other items with my pre-order. Can I have everything shipped at once?

What delivery options do you offer?Updated 3 months ago