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Rolla's Jeans Help Center

<div data-block="true" data-editor="590n8" data-offset-key="1nub1-0-0" id="isPasted"><div data-offset-key="1nub1-0-0"><span style="font-size: 16px;" id="isPasted"><span style="font-size: 16px;">No need to worry about paying any extra customs fees or tariffs &#x2013; at this stage, Rolla&apos;s Jeans will cover this for you.&#xA0;<br><br></span>Following a temporary pause in shipping to the US, we are happy to advise that we have recommenced dispatch of online orders to our US customers!&#xA0;</span><span style="font-size: 16px;"><br><br>We really appreciate your patience and support during this time. If you have any further questions around this, please get in touch with us&#xA0;</span><span style="font-size: 16px;"><a href="https://rollas-jeans-help-center.gorgias.help/en-US/contact">here</a></span><span style="font-size: 16px;">.</span></div></div><div data-block="true" data-editor="590n8" data-offset-key="39lhr-0-0"><br></div>

No need to worry about paying any extra customs fees or tariffs – at this stage, Rolla's Jeans will cover this for you. Following a temporary pause in shipping to the US, we are happy to advise that we have recommenced dispatch of online orders to ou

Will I be affected by changes to US tariffs?

Order and Delivery Status

PRE-CHRISTMAS DELIVERY CUT-OFF DATES 2025

How do I place a Click & Collect order?

What delivery options do you offer?

Do I have to pay international customs/duties?

How do I track my order?

I didn't receive a confirmation/shipment email...

What is Click & Collect?

How will I know when my Click & Collect order is ready to collect?

Which stores offer Click & Collect?

Uber Direct - Same Day Delivery

What happens if I can’t collect my order?

Why is my nearest store not shown as a pickup location?

Why was my order canceled/refunded?

Can I cancel or change my order?

What do I do if an item is missing from my order?

Why haven’t I received my order?

Can I have my order delivered to my work address?

What is your returns policy?

How do I return or exchange my online order?

Free Exchanges

How much do I have to pay to return to you?

Why can’t I generate a return label online?

Can I return sale or promotional items?

Can I return an item purchased online to a store?

How do I return or exchange my in-store purchase?

What do I do if I’ve received an incorrect, damaged or faulty item?

Where can I find my order number?

How do I return items paid for using Afterpay?

How long will it take for my return to be processed?

I purchased an item at full price and now it has gone on sale; can I still get a refund or exchange?

How do I package and send my return?

How do I know if you've received my return?

What if I received my item as a gift?

Can I return my order purchased from another retailer?

Returns and Exchanges

How do I enter a promotional code?

How do I apply a store credit?

How long is my store credit valid for?

How do I purchase a gift card?

What is Afterpay & how do I use it?

I was issued a gift card for selling item/s through the Re/Worn program

Payments and Promotions

What does pre-order mean?

What is Purple Dot?

How do I know if an item is on pre-order?

When will my pre-order item be shipped?

What happens if there is a delay with my pre-order?

What are my payment options with pre-orders via Purple Dot?

I have an online store credit or discount code. Can I use this for a pre-order?

Can I cancel my pre-order?

Can I make any changes to my pre-order?

I have cancelled my pre-order. When will I receive my refund?

I have purchased other items with my pre-order. Can I have everything shipped at once?

Will I be affected by changes to US tariffs?Updated 3 months ago