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Rolla's Jeans Help Center

<p><span style="text-decoration:none;" id="isPasted">Once the store team has received your order they will pack &amp; get it ready for collection within 24 hours. You will receive a SMS when your order is ready to collect. Please bring your photo ID or order confirmation when collecting. Your order will be held for collection at the store for 14 days.</span></p>

Once the store team has received your order they will pack & get it ready for collection within 24 hours. You will receive a SMS when your order is ready to collect. Please bring your photo ID or order confirmation when collecting. Your order will be

How will I know when my Click & Collect order is ready to collect?

Order and Delivery Status

PRE-CHRISTMAS DELIVERY CUT-OFF DATES 2025

Will I be affected by changes to US tariffs?

How do I place a Click & Collect order?

What delivery options do you offer?

Do I have to pay international customs/duties?

How do I track my order?

I didn't receive a confirmation/shipment email...

What is Click & Collect?

Which stores offer Click & Collect?

Uber Direct - Same Day Delivery

What happens if I can’t collect my order?

Why is my nearest store not shown as a pickup location?

Why was my order canceled/refunded?

Can I cancel or change my order?

What do I do if an item is missing from my order?

Why haven’t I received my order?

Can I have my order delivered to my work address?

What is your returns policy?

How do I return or exchange my online order?

Free Exchanges

How much do I have to pay to return to you?

Why can’t I generate a return label online?

Can I return sale or promotional items?

Can I return an item purchased online to a store?

How do I return or exchange my in-store purchase?

What do I do if I’ve received an incorrect, damaged or faulty item?

Where can I find my order number?

How do I return items paid for using Afterpay?

How long will it take for my return to be processed?

I purchased an item at full price and now it has gone on sale; can I still get a refund or exchange?

How do I package and send my return?

How do I know if you've received my return?

What if I received my item as a gift?

Can I return my order purchased from another retailer?

Returns and Exchanges

How do I enter a promotional code?

How do I apply a store credit?

How long is my store credit valid for?

How do I purchase a gift card?

What is Afterpay & how do I use it?

I was issued a gift card for selling item/s through the Re/Worn program

Payments and Promotions

What does pre-order mean?

What is Purple Dot?

How do I know if an item is on pre-order?

When will my pre-order item be shipped?

What happens if there is a delay with my pre-order?

What are my payment options with pre-orders via Purple Dot?

I have an online store credit or discount code. Can I use this for a pre-order?

Can I cancel my pre-order?

Can I make any changes to my pre-order?

I have cancelled my pre-order. When will I receive my refund?

I have purchased other items with my pre-order. Can I have everything shipped at once?

How do I return an item I purchased via pre-order?

Pre-order

My size is sold out, how can I make sure I don’t miss out when it comes back?

What does ‘Coming Soon’ mean?

How do I know what size to select?

What does ‘Long’ mean?

What does ‘Cropped’ mean?

How do I know which leg length option is best for me?

How do I check stock available at my local store?

Are all products online available in-store?

The item I want is sold out – will it be restocked?

Product and sizing

Mobile Terms of Service

Product Reviews Terms and Conditions

Closure of Rolla's Jeans Re/Worn program

Terms

How will I know when my Click & Collect order is ready to collect?Updated 3 months ago