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Rolla's Jeans Help Center

If you&apos;ve ordered multiple items, these may be sourced from different locations and shipped separately. In these cases, you will receive unique tracking links for each shipment so keep an eye on your inbox for these.&#xA0;You will only be charged one shipping fee by Rolla&apos;s Jeans per online order (where applicable). Import tax or customs fees may still be charged by your local agency per parcel. &#xA0;Please get in touch with us <a href="https://rollas-jeans-help-center.gorgias.help/en-US/contact">here</a> if:<ul><li>you have not received a shipping confirmation for all your items more than 3 business days after placing your order, or</li><li>you&apos;ve received full shipping confirmations but there are still item/s missing from your parcel</li></ul>

If you've ordered multiple items, these may be sourced from different locations and shipped separately. In these cases, you will receive unique tracking links for each shipment so keep an eye on your inbox for these. You will only be charged one ship

What do I do if an item is missing from my order?

Order and Delivery Status

What delivery options do you offer?

Do I have to pay international customs/duties?

How do I track my order?

I didn't receive a confirmation/shipment email...

What is Click & Collect?

How do I place a Click & Collect order?

How will I know when my Click & Collect order is ready to collect?

Which stores offer Click & Collect?

What happens if I can’t collect my order?

Why is my nearest store not shown as a pickup location?

Uber Direct - Same Day Delivery

Can I cancel or change my order?

Why haven’t I received my order?

Can I have my order delivered to my work address?

What is your returns policy?

How do I return or exchange my online order?

Free Exchanges

How much do I have to pay to return to you?

Why can’t I generate a return label online?

Can I return sale or promotional items?

Can I return an item purchased online to a store?

How do I return or exchange my in-store purchase?

What do I do if I’ve received an incorrect, damaged or faulty item?

Where can I find my order number?

How do I return items paid for using Afterpay?

How long will it take for my return to be processed?

I purchased an item at full price and now it has gone on sale; can I still get a refund or exchange?

How do I package and send my return?

How do I know if you've received my return?

What if I received my item as a gift?

Can I return my order purchased from another retailer?

Returns and Exchanges

How do I enter a promotional code?

How do I apply a store credit?

How long is my store credit valid for?

How do I purchase a gift card?

What is Afterpay & how do I use it?

Payments and Promotions

What does pre-order mean?

What is Purple Dot?

How do I know if an item is on pre-order?

When will my pre-order item be shipped?

What happens if there is a delay with my pre-order?

What are my payment options with pre-orders via Purple Dot?

I have an online store credit or discount code. Can I use this for a pre-order?

Can I cancel my pre-order?

Can I make any changes to my pre-order?

I have cancelled my pre-order. When will I receive my refund?

I have purchased other items with my pre-order. Can I have everything shipped at once?

What do I do if an item is missing from my order?Updated 5 days ago