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Rolla's Jeans Help Center

Our team work hard to ship your order within 48 business hours from when the order is placed. Please note, that our team do not ship orders over the weekend or on Australian public holidays. Dispatch of your order may also be delayed during busy sale or promotional periods.Please note that the specified shipping time frames on your chosen shipping service refers to the number of days from the time of dispatch. If you have received your tracking numberOnce we have handed your order over to the postal service, tracking updates are sitting with them. If there&#x2019;s been no movement on your tracking number we recommend that you contact the shipping company for an update.&#xA0; If your order is showing as deliveredIt may be that you weren&#x2019;t home to accept your delivery. The shipping company should provide you with a card notifying you that the order has been taken to the closest post office including how to pick up your order or to rearrange delivery.&#xA0;

Our team work hard to ship your order within 48 business hours from when the order is placed. Please note, that our team do not ship orders over the weekend or on Australian public holidays. Dispatch of your order may also be delayed during busy sale

Why haven’t I received my order?

Order and Delivery Status

What delivery options do you offer?

Do I have to pay international customs/duties?

How do I track my order?

I didn't receive a confirmation/shipment email...

What is Click & Collect?

How do I place a Click & Collect order?

How will I know when my Click & Collect order is ready to collect?

Which stores offer Click & Collect?

What happens if I can’t collect my order?

Why is my nearest store not shown as a pickup location?

Uber Direct - Same Day Delivery

Can I cancel or change my order?

What do I do if an item is missing from my order?

Can I have my order delivered to my work address?

What is your returns policy?

How do I return or exchange my online order?

Free Exchanges

How much do I have to pay to return to you?

Why can’t I generate a return label online?

Can I return sale or promotional items?

Can I return an item purchased online to a store?

How do I return or exchange my in-store purchase?

What do I do if I’ve received an incorrect, damaged or faulty item?

Where can I find my order number?

How do I return items paid for using Afterpay?

How long will it take for my return to be processed?

I purchased an item at full price and now it has gone on sale; can I still get a refund or exchange?

How do I package and send my return?

How do I know if you've received my return?

What if I received my item as a gift?

Can I return my order purchased from another retailer?

Returns and Exchanges

How do I enter a promotional code?

How do I apply a store credit?

How long is my store credit valid for?

How do I purchase a gift card?

What is Afterpay & how do I use it?

Payments and Promotions

What does pre-order mean?

What is Purple Dot?

How do I know if an item is on pre-order?

When will my pre-order item be shipped?

What happens if there is a delay with my pre-order?

What are my payment options with pre-orders via Purple Dot?

I have an online store credit or discount code. Can I use this for a pre-order?

Can I cancel my pre-order?

Can I make any changes to my pre-order?

I have cancelled my pre-order. When will I receive my refund?

I have purchased other items with my pre-order. Can I have everything shipped at once?

Why haven’t I received my order?Updated 14 days ago