There may be times when you will need to return an item purchased from us. Our Returns Policy is designed to assist you with your return. The benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer
If they're in as-new condition and sent back within 30 days, then absolutely!. Please note, items marked as SALE:. Items marked as FINAL SALE cannot be returned for store credit or exchange unless deemed faulty. As always, please make sure you meet a
This service is currently only available for Australian customers. Australian customers can return products for free if you choose to exchange for a new size. Returned items must meet our general return policy criteria. See here for full details. Ite
You're welcome to a refund if your full-priced returned item/s:. * Items marked as SALE can be returned for a change of mind store credit or exchange onlyItems marked as FINAL SALE cannot be returned for store credit or exchange unless deemed faulty.
Yikes – we're sorry if this has happened! Please email us to advise of any issues with the items in your order ASAP so we can assess this and sort something out for you. Be sure to include your order number and details of your issue in your email. If
Customers in the below regions can opt for a flat-rate return label from our return shipping partners, Australia Post and SEKO Omniparcel. Australia: AUD $12. New Zealand: NZD $17. USA: USD $25. Great Britain: £20. Selected other European countries:
We aim to process your return within 5 business days of receiving your return order. We’ll send you an email once it’s all completed. During busy holiday or sale periods, this timeframe may be a little longer. If you haven't heard from us in this tim
Unfortunately we are not yet able to offer flat-rate return shipping for all international regions. If your country is not on this list, please complete the online form here to initiate your return: https://https://rollasjeans.com/pages/returns-row.
So sorry to hear this! Returns of any kind – including faulty/incorrect items – should be handled by the original retailer first. Please contact the place of purchase for more information about their change of mind or faulty returns process.
Aussie customers who have purchased full-priced items can now request a FREE EXCHANGE for a new size! See here for more info. If you would like a size exchange for a sale item, or are shipping from outside of Australia, you can still request this via
Yes, in most cases, you are responsible for the cost of posting your return back to us. International customers are required to pay this return label fee when completing the online return request. If you are required to source your own return shippin
Yes! You can now return your full-price online order in-store at select locations for a seamless shopping experience. If you ordered online, simply take your full-priced item/s and order confirmation email into a participating store and a friendly te
If your item is eligible for a refund, then of course! See here for eligibility criteria. We’ll instruct Afterpay to cancel the relevant payment plan for your returned items. They will refund any payments already made to the card linked to your After