Returns and Exchanges
Can I return an item purchased online to a store?
Yes! We gladly accept returns in-store for full-priced items purchased online. This can be helpful when you need your return in a hurry or don’t want to pay for your return back to our warehouse. In-store returns can currently only be processed in Vi
What is your returns policy?
There may be times when you will need to return an item purchased from us. Our Returns Policy is designed to assist you with your return. The benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer
Free Exchanges
This service is currently only available for Australian customers. Australian customers can return products for free if you choose to exchange for a new size. Returned items must meet our general return policy criteria. See here for full details. Ite
How do I return or exchange my online order?
If you purchased online, please visit the below page to submit your return via the relevant online portal and send your order back to our returns address: https://rollasjeans.com/au/pages/returns. Simply enter your full order number (eg. ROLLASAU-123
What is Checkout+ “Free Returns” Coverage?
When you opt-in to purchase Checkout+ coverage at checkout, your return shipping label is included, allowing you to return any eligible item(s) in your order for a refund, credit, or exchange for free. If you decide not to buy return coverage you can
How much do I have to pay to return to you?
If fee is not charged to you at the time of your return request, this amount will be deducted from your refund or credit value.
Why can’t I generate a return label online?
Unfortunately we are not yet able to offer subsidised return shipping for all international regions. If you are not provided the option to pay for a return label at the time of your return request, then you will need to organise and pay for this sepa
Can I return sale or promotional items?
Markdown items listed marked as SALE can be returned for a change of mind size exchange or online store credit only, unless deemed faulty. If you purchase an item marked as FINAL SALE this cannot be returned for a change of mind, exchange or store cr
How do I return or exchange my in-store purchase?
Items purchased in-store must be returned to the original store for refund, exchange, or store credit to be processed in-person. Please refer to your proof of purchase for full store return policy. This policy also applies to all items paid for in-st
Where can I find my order number?
In order to use our returns portals, you must enter your full order number and the email address which you placed the order with. Your order number can be located on your order confirmation or shipment emails. If you are looking at your order packing
What do I do if I’ve received an incorrect, damaged or faulty item?
Faulty / damaged items must be assessed and approved by our Customer Support team before returning for refund, credit, or exchange. Please email us as soon as possible to report any issues with your product so we can assess and advise further. Just m
How do I return items paid for using Afterpay?
If your item is eligible for a refund, we’ll instruct Afterpay of this. Your payment plan will then be adjusted to reflect the new total order value. If you have already made a payment, this will be refunded to you via Afterpay. If you need more info
How long will it take for my return to be processed?
We aim to process your return within 5-7 business days of receiving your return order. We’ll send you an email once it’s all completed. It may take 7-10 business days for International customers’ returns to be processed. During busy holiday or sale p
I purchased an item at full price and now it has gone on sale; can I still get a refund or exchange?
Yes! The returns policy will apply to the promotional status of the product at the time of purchase. All eligible return outcomes will be displayed when you submit your return request online. For more information about how to return your order please
How do I package and send my return?
Before returning your order, please make sure:. all the original tags are still attached and. the item/s are unworn and in their original condition. If you're shipping your return, pop the return postage label over the top of any previous shipping la
How do I know if you've received my return?
If you have returned your order through one of our tracked services such as Australia Post or SEKO, you’ll receive a notification that your order has been delivered. If you are from an international region that requires you to organise your own retur
What if I received my item as a gift?
Our return portals can only accept returns with a proof of purchase from our online store, i.e. online order number. If you need to return your item, within our returns policy terms, we recommend reaching out to the lovely person who gifted this to y
Can I return my order purchased from another retailer?
If you purchased through one of our retail partners, it’s important that you return your order to the original place of purchase. Our retail partners will be best placed to process your return within their own returns policies, including any faulty o