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Rolla's Jeans Help Center

If you&#x2019;ve received a gift card for selling items through our closed Rolla&apos;s Re/Worn program, you can still use this towards a purchase on rollasjeans.com. This cannot be converted to cash or back to any original payment method. To redeem your gift card for an online purchase, simply add your selected products to your Shopping Bag, click through to Checkout and enter your gift card code in the &#x201C;Discount code or gift card&#x201D; section. Click Apply to update your order subtotal with the gift card balance. On desktopThe section to enter your store credit is on the right hand sideOn mobile&#xA0;The section to enter your promotional code is in the &#x201C;Order Summary&#x201D; drop down The balance of your gift card will show after your order is placed and we recommend taking note of this value for future usage. If you need to double check any of your credit details, please contact our friendly <a href="https://rollas-jeans-help-center.gorgias.help/en-US/contact">Customer Support Team</a>.

If you’ve received a gift card for selling items through our closed Rolla's Re/Worn program, you can still use this towards a purchase on rollasjeans.com. This cannot be converted to cash or back to any original payment method. To redeem your gift ca

I was issued a gift card for selling item/s through the Re/Worn program

Payments and Promotions

PRE-CHRISTMAS DELIVERY CUT-OFF DATES 2025

Will I be affected by changes to US tariffs?

How do I place a Click & Collect order?

What delivery options do you offer?

Do I have to pay international customs/duties?

How do I track my order?

I didn't receive a confirmation/shipment email...

What is Click & Collect?

How will I know when my Click & Collect order is ready to collect?

Which stores offer Click & Collect?

Uber Direct - Same Day Delivery

What happens if I can’t collect my order?

Why is my nearest store not shown as a pickup location?

Why was my order canceled/refunded?

Can I cancel or change my order?

What do I do if an item is missing from my order?

Why haven’t I received my order?

Can I have my order delivered to my work address?

Order and Delivery Status

What is your returns policy?

How do I return or exchange my online order?

Free Exchanges

How much do I have to pay to return to you?

Why can’t I generate a return label online?

Can I return sale or promotional items?

Can I return an item purchased online to a store?

How do I return or exchange my in-store purchase?

What do I do if I’ve received an incorrect, damaged or faulty item?

Where can I find my order number?

How do I return items paid for using Afterpay?

How long will it take for my return to be processed?

I purchased an item at full price and now it has gone on sale; can I still get a refund or exchange?

How do I package and send my return?

How do I know if you've received my return?

What if I received my item as a gift?

Can I return my order purchased from another retailer?

Returns and Exchanges

How do I enter a promotional code?

How do I apply a store credit?

How long is my store credit valid for?

How do I purchase a gift card?

What is Afterpay & how do I use it?

What does pre-order mean?

What is Purple Dot?

How do I know if an item is on pre-order?

When will my pre-order item be shipped?

What happens if there is a delay with my pre-order?

What are my payment options with pre-orders via Purple Dot?

I have an online store credit or discount code. Can I use this for a pre-order?

Can I cancel my pre-order?

Can I make any changes to my pre-order?

I have cancelled my pre-order. When will I receive my refund?

I have purchased other items with my pre-order. Can I have everything shipped at once?

I was issued a gift card for selling item/s through the Re/Worn programUpdated 7 months ago