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Rolla's Jeans Help Center

FESTIVE CUT-OFF DATES 2023. Shopping for the festive season? Get your orders in early to avoid disappointment. All orders are shipped from our Australian warehouse. See below cut-off dates for placing your online order. Please note, these final lodge

2022 Christmas shipping cut-off times

What delivery options do you offer?

Do I have to pay international customs/duties?

Will I be affected by changes to US tariffs?

How do I track my order?

I didn't receive a confirmation/shipment email...

What is Click & Collect?

How do I place a Click & Collect order?

How will I know when my Click & Collect order is ready to collect?

Which stores offer Click & Collect?

What happens if I can’t collect my order?

Why is my nearest store not shown as a pickup location?

Uber Direct - Same Day Delivery

Can I cancel or change my order?

What do I do if an item is missing from my order?

Why haven’t I received my order?

Can I have my order delivered to my work address?

Order and Delivery Status

What is your returns policy?

How do I return or exchange my online order?

Free Exchanges

How much do I have to pay to return to you?

Why can’t I generate a return label online?

Can I return sale or promotional items?

Can I return an item purchased online to a store?

How do I return or exchange my in-store purchase?

What do I do if I’ve received an incorrect, damaged or faulty item?

Where can I find my order number?

How do I return items paid for using Afterpay?

How long will it take for my return to be processed?

I purchased an item at full price and now it has gone on sale; can I still get a refund or exchange?

How do I package and send my return?

How do I know if you've received my return?

What if I received my item as a gift?

Can I return my order purchased from another retailer?

Returns and Exchanges

How do I enter a promotional code?

How do I apply a store credit?

How long is my store credit valid for?

How do I purchase a gift card?

What is Afterpay & how do I use it?

I was issued a gift card for selling item/s through the Re/Worn program

Payments and Promotions

What does pre-order mean?

What is Purple Dot?

How do I know if an item is on pre-order?

When will my pre-order item be shipped?

What happens if there is a delay with my pre-order?

What are my payment options with pre-orders via Purple Dot?

I have an online store credit or discount code. Can I use this for a pre-order?

Can I cancel my pre-order?

Can I make any changes to my pre-order?

I have cancelled my pre-order. When will I receive my refund?

I have purchased other items with my pre-order. Can I have everything shipped at once?

How do I return an item I purchased via pre-order?

Pre-order

My size is sold out, how can I make sure I don’t miss out when it comes back?

What does ‘Coming Soon’ mean?

How do I know what size to select?

What does ‘Long’ mean?

What does ‘Cropped’ mean?

How do I know which leg length option is best for me?

How do I check stock available at my local store?

Are all products online available in-store?

The item I want is sold out – will it be restocked?

Product and sizing

Product Reviews Terms and Conditions

Closure of Rolla's Jeans Re/Worn program

Terms

2023 Festive Season shipping cut-off times

Region	Service Level	Last order date (AEST)
Australia (excl. WA & NT)	Standard	17th December 2023
Australia (excl. WA & NT)	Express	19th December 2023
Australia – WA & NT	Standard	13th December 2023
Australia – WA & NT	Express	18th December 2023
New Zealand	Standard	10th December2023
United States	Standard	5th December 2023
United States	Express	10th December 2023
United Kingdom	Standard	10th December 2023
Europe	Standard	3rd December 2023
Rest of World	Standard	3rd December 2023

2023 Festive Season shipping cut-off timesUpdated a month ago